Windows Native ROES Install File Locations - Desktop
ROES Support Knowledgebase
ROES Windows Native Installer File Locations
Use this article to identify the folders created or used by the ROES Windows native installer, launch.msi.
Product: ROES Client Category: Install / Windows Audience: Customer / Support Article ID: 13
Common need
A customer or support technician needs to know where the Windows launch.msi installer places ROES files.
Overview
The native Windows installer, launch.msi, installs and uses files in several Windows locations. These folders may be useful when troubleshooting installs, cached files, cleanup files, or reinstall issues.
Installer File Locations
1
Main ROES application folder
C:\Program Files (x86)\ROES
2
Shared ROES program-data cache
C:\ProgramData\SWROES
3
Per-user ROES roaming application data
C:\Users\USERNAME\AppData\Roaming\ROES
4
Temporary cleanup files
C:\Users\USERNAME\AppData\Local\Temp\RWSCleanup... files
Quick Copy List
All locations from the source article:
C:\Program Files (x86)\ROES C:\ProgramData\SWROES C:\Users\USERNAME\AppData\Roaming\ROES C:\Users\USERNAME\AppData\Local\Temp\RWSCleanup... files
Hidden Folder Note
ProgramData and AppData may be hidden by default in Windows. Use File Explorer address entry, Run, or Windows search to open these paths directly.
Expected Result
These locations identify where the Windows native installer places ROES application files, shared cached files, user-specific ROES data, and temporary cleanup files.
Escalation Notes
- Use these locations when troubleshooting launch.msi install or reinstall issues.
- Confirm the affected Windows username before checking the per-user AppData path.
- If cleaning cached files, confirm ROES and ROESWebStart are closed before deleting or moving files.
Suggested keywords: launch.msi, Windows installer, ROES file locations, Program Files x86, ProgramData, SWROES, AppData, Roaming ROES, RWSCleanup, install paths