More ROES Information for Labs is at ROES-U.com
More ROES Information for Labs is at ROES-U.com
Use this article to direct labs to ROES-U training, setup, feature, usage, update, and meeting archive resources.
Overview
ROES-U provides additional setup, feature, and usage information for lab-used ROES software. Labs can start at ROES-U.com and use the ROES Photo lab and Training & Examples Program Usage links, or use the specific software-topic links below.
When to Use This
- A lab asks where to find ROES training or setup information.
- Support needs to direct a lab to ROES Client, ROES Server, RTP Server, Template Tool, PromoCode Manager, or ROPack documentation.
- A lab asks about technical updates or RUG meeting archives.
- A support ticket needs a central list of official ROES-U reference links.
ROES-U Reference Links
Use the links below to open the relevant ROES-U or ROES technical reference page.
Solution
Start with ROES-U.com
Open www.roes-u.com for general ROES software training, setup, feature, and usage information.
Choose the matching software topic
For targeted information, use the matching topic link above, such as ROES Client, ROES Server, RTP Server, Template Tool, PromoCode Manager, or ROPack.
Use update and archive links for historical/reference information
Use Technical Updates for software update reference information and RUG Meeting Archives for past ROES User Group meeting material.
Support Note
Some ROES-U pages may load as external training/reference pages and may not show article-style text in HESK. When sharing a link with a lab, choose the most specific topic link available.
Expected Result
The lab should be able to open the appropriate ROES-U or ROES reference page for the software topic they need.
Escalation Notes
- Confirm which ROES product or tool the lab is asking about.
- Send the most specific topic link rather than the general ROES-U home page when possible.
- If a ROES-U page does not load for the lab, confirm whether the issue is browser-specific or network/firewall-related.
- If the lab needs help beyond the reference material, collect the exact product, workflow, and question before escalating.