ROES Native Installer - Cleanup and re-install steps - Desktop
Clean Reinstall ROES on Windows
Use this article to fully remove the local ROES Windows installation and cached ROES program data, then install a fresh copy from the lab’s launch page.
Overview
A clean reinstall removes the installed ROES application and the cached ROES files in ProgramData, then installs ROES again using a fresh launch.msi installer from the lab’s default index page.
Before You Begin
Close ROES before starting. These steps remove the local Windows ROES application and cached ROES program data.
Clean Reinstall Steps
Uninstall the ROES application
Open Control Panel > Programs and Features, then uninstall the ROES application.
Confirm the ROES folder was removed
The uninstall should remove the ROES folder from:
Open ProgramData
The ProgramData folder is hidden by default. Click or right-click the Windows Start button, choose Run, or enter this in the search field:
The ProgramData folder will open.
Delete the SWROES folder
Delete the SWROES folder from:
Download a fresh installer
Download a fresh launch.msi installer from the lab’s default ROES index page.
Install ROES
Run the fresh launch.msi installer and install ROES again.
Expected Result
After the old ROES application and SWROES cached files are removed, the fresh launch.msi install should create a clean local ROES installation.
Escalation Notes
- Confirm ROES was uninstalled through Programs and Features.
- Confirm the local ROES folder was removed from Program Files (x86).
- Confirm the SWROES folder was deleted from ProgramData.
- Confirm the customer downloaded a fresh launch.msi from the lab’s current default index page.