Orders in 'Incoming' Folder Not Processing - ROES Server
ROES Server Orders Not Processing
Use this article when orders are fully transferred into the Incoming folder but are not being picked up and processed by ROES Server.
First Confirm the Order Has Finished Transferring
Use the ROES Test Client to place a small test order. Confirm the test order fully completes transferring and appears in the Incoming folder.
If that test order is picked up and processed by ROES Server, the remaining orders in the Incoming folder most likely have not finished transferring from the photographer’s computer.
Before Making Changes
Use the Stop button at the top of each ROES Server so incoming orders do not start processing while you are clearing the data-table entries.
Clear Processing Entries from the Data Tab
Stop ROES Server processing
Click Stop at the top of each ROES Server before making changes.
Open the Data tab
Go to the Data tab in ROES Server.
Check the processing tables
Use the pull-down to access each of these tables:
If this image does not display, open it directly: OrdersNotProcessing_DataTab.png
Remove any entries
If you see entries in Ensemble Listeners, Coordinators, or Queues, select the entries and use the minus button at the lower left to remove them.
Start processing again
Click Start and confirm whether the orders begin processing.
Expected Result
After stale entries are removed from the processing tables and ROES Server is started again, completed incoming orders should begin processing.
Escalation Notes
- Confirm the order fully transferred into the Incoming folder before treating it as a processing issue.
- If a new test order processes normally, older incoming orders may still be incomplete transfers.
- Stop all ROES Server processing before clearing Data tab entries.
- If orders still do not process after clearing the tables and clicking Start, gather the ROES Server log and details about the incoming order files.