Reports Not Printing - ROES Server
ROES Server Reports Do Not Print
Use this checklist when reports under the Reports tab or reports from a Report Printer Agent do not print.
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Overview
Report printing problems can come from the report setup, the report template path, a report condition that evaluates false, the selected printer, the printer driver, or the report rendering engine. Work through the checklist below to isolate the cause.
Report Printing Checklist
Check Print Qty
Confirm the Print Qty: field is set to 1.
Check the report template path
Confirm the Template: field has the correct path to the report template, and confirm the template file exists at that path.
Check the report condition
If Create report only if this condition is true: is checked, confirm the expression in the Condition: field evaluates to TRUE. To test whether this is the issue, uncheck the box and submit a test order.
Check the selected printer
Confirm the correct printer is selected in the Printer to Use: pull-down. Then open the Windows Control Panel and verify that printer is installed and available.
Print from another application
Confirm the selected printer can print from another application, such as Notepad.
Reinstall the selected printer
Delete the selected printer in Windows, reinstall it, relaunch ROES Server, and send another report to print.
Update or adjust the printer driver
Update the driver for the selected printer. If PostScript is available in the driver, select it and turn off advanced settings. Java printing usually works best with PostScript and minimal printer-driver interpretation.
Try a different rendering engine
Try changing the report rendering engine between Embedded Chromium, JavaFX, and Old Java EditPane. If the report prints with one of these engines, select the one that gives the correct printed report format.
Check the Windows print queue
Open the queue for the selected printer in Windows. If report print jobs are not appearing in the queue, check the printer driver for updates and review driver settings.
Expected Result
Once the report settings, template path, condition, selected printer, printer driver, print queue, and rendering engine are corrected, reports should print successfully from ROES Server.
Escalation Notes
- Confirm whether jobs appear in the Windows printer queue.
- Confirm the report template path exists and is accessible from the ROES Server computer.
- Test with the report condition disabled to rule out a false condition.
- Test alternate rendering engines to identify formatting or rendering-specific problems.
- If jobs reach the Windows queue but do not print, focus troubleshooting on the printer driver, printer queue, and Windows printer configuration.