Client launch is corrupt - Mac Platform - ROES Desktop
ROES Support Knowledgebase
ROES Web Start Launch Update Error
Use this article when ROES Web Start shows an error during client launch or update, and relaunching clears the issue.
Product: ROES Desktop / ROES Web Start Category: Launch Troubleshooting Audience: Customer / Support Article ID: 67
Common symptom
The ROES client throws an error while attempting to launch and update.
Overview
During launch and update, ROES Web Start may display an error dialog. In this case, the recommended action is to dismiss the dialog, fully exit ROES Web Start, and launch again.
Solution
1
Dismiss the error dialog
Close or dismiss the error message shown during launch.
2
Exit ROES Web Start
Quit ROES Web Start completely. If it does not exit normally, use Force Quit.
3
Launch ROES again
Start the ROES client again and allow the launch/update process to retry.
Expected Result
After ROES Web Start is fully closed and the client is launched again, the client should retry the update and continue launching normally.
Escalation Notes
- Confirm the issue occurs during launch and update.
- Confirm ROES Web Start was fully closed before the relaunch attempt.
- If ROES Web Start does not exit normally, use Force Quit and try again.
- If the error repeats after relaunching, gather the exact error text and client log for further troubleshooting.
Suggested keywords: ROES Web Start, launch error, update error, Force Quit, relaunch, ROES Desktop, client launch