NEW ROES Web Cart Preview/Functions - ROES Web

ROES Support Knowledgebase

NEW ROES Web Cart Preview/Functions

Use this article to explain the newer ROES Web cart preview, which opens from the cart button while ordering and lets customers review cart contents before going to final checkout.

Product: ROES Web Category: Cart / Checkout Audience: Customer / Support Article ID: 81

Common need

A customer or lab wants to understand the newer ROES Web cart preview that appears when hovering over the cart button during ordering.

Overview

ROES Web includes a cart preview that can be opened while the customer is still ordering. When the customer hovers over the cart button, the preview displays the cart contents and behaves like the final cart product list, allowing the customer to review the order before moving to checkout.

When to Use This

A customer asks what appears when hovering over the ROES Web cart button.
A lab wants to describe the cart preview behavior to customers.
A customer wants to review cart items before going to the final cart or checkout pane.
Support needs to confirm whether the newer ROES Web cart preview is working as expected.

Before You Begin

Open the ROES Web client in a supported browser.
Add at least one product to the cart so there is content to preview.
Move the pointer over the cart button rather than immediately clicking through to checkout.

Support Note

The cart preview is intended to provide quick access to cart contents while ordering. If the preview does not appear after recent ROES Web changes, clear the browser cache or perform a hard reload before retesting.

How the Cart Preview Works

Add products to the cart

Begin ordering normally and add one or more products to the cart.

Hover over the cart button

While still ordering, move the pointer over the cart button. The cart preview should open from the cart area.

ROES Web cart preview: hover over the cart button to open the preview.
If this image does not display, open it directly: Cartview1.PNG

Review cart products

Use the preview to review the products currently in the cart before navigating to the final cart or checkout page.

ROES Web cart preview: review product details from the cart preview.
If this image does not display, open it directly: Cartview2.PNG

Continue ordering or go to checkout

After reviewing the preview, the customer can continue shopping or proceed to the final cart/checkout workflow.

ROES Web cart preview: continue ordering or proceed toward checkout.
If this image does not display, open it directly: Cartview3.PNG

Troubleshooting

Preview does not appear: confirm there is at least one item in the cart and that the customer is hovering over the cart button.
Preview looks outdated: clear browser cache or perform an empty-cache/hard reload after recent ROES Web changes.
Preview behavior differs from expected cart behavior: test in another supported browser and collect details about the browser and client URL.
Customer cannot use hover: have the customer open the final cart/checkout page directly to review cart contents.

Expected Result

Hovering over the ROES Web cart button should show a cart preview while the customer is ordering, allowing the customer to review cart products before continuing or checking out.

Escalation Notes

Confirm the ROES Web client URL and browser.
Confirm whether the cart contains at least one product.
Confirm whether the issue is hover behavior, display/layout, or final cart behavior.
Ask whether the customer has cleared cache or hard reloaded since the latest ROES Web changes.
Collect screenshots or browser console details if the preview opens but displays incorrectly.

Suggested keywords: ROES Web, cart preview, cart button, hover, checkout, final cart, ordering, cart functions, browser cache, hard reload

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